Support
Something not working, or not sure how something's supposed to work? Email us and we'll get back to you.
[email protected]Common questions
How do I delete my account?
In the app, open More → Account, and choose Delete Account. We re-check with Apple first, the same way we do when you set a Kid Mode PIN, since there's nothing to undo afterward. If you're the sole owner of your household, this removes it and everyone in it; if another guardian shares the household with you, transfer ownership or remove them first.
How does Kid Mode work?
Kid Mode locks a shared device down to what a child is allowed to do — checking off jobs and spending points in the shop — without access to a parent's settings. A parent leaves Kid Mode with the PIN set in More → Kid Mode.
Does Screen Time unlock automatically when a job is approved?
Not yet. That needs a permission from Apple we've applied for and don't have. Until it comes through, screen time works as a reward you grant yourself, like any other reward in the shop. It'll unlock automatic approval for everyone already on Plus at no extra cost once we have it.
I lost access to a paired child's device. What do I do?
From a parent device, open More → Devices, find the device, and remove it. The child can be re-paired from their profile any time.
How do I cancel Plus?
Cancel any time from your iPhone's Settings → your name → Subscriptions. Since it's a shared household subscription, cancelling ends it for everyone in the household at the end of the current billing period.